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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. 10 Necessities for a Home Based Business Summary: She says, 'I work part-time, but I have a full-time attitude.' Put another way, 'If you have a hobby attitude you will have a hobby income, if you have a business attitude you will have a business income.' You can be successful working part-time and you can be successful working full-time but it is highly unlikely that you will be successful working in your 'spare time'. For example: - pens - highlighters - stapler - hole punch - … 2. Finding Your Home Business Niche Summary: Satisfy the needs of your target market, and yourtarget market will keep you and your home based businesshealthy, happy and profitable.Below are some suggestions for home business ideas that mighthelp you decide on a suitable venture in which to invest.Multi-level-marketing (mlm), floral/plant service for officesand hospitals, pooper-scooper service, dog walking service,answering service, vending machine service, gift basket service,home… 3. Starting Your Own Redecorating Business: The first key steps. Summary: (Don't get the book on how to start a small business because you won't need the employee hiring section or the store front location sections etc) These books are good at describing all the steps you need to take to make your business 'real' and not a hobby. Yes, I know that they are a lot of money (can be 2 to 3 thousand for the week) but I would not even think about going into this business without a strong background in not just what m… 4. Getting The Big Picture Series: Part 3-"Be Good To You" Summary: 'Be Good To You'Exercise - It's really pertinent that we learn to incorporate 20-30 minutes of exercise into our day atleast 3 times a week. Treat your work like a flourishing business and it will become just that.Hang Around Positive People - None of us can afford to waste time with negative influences. I'm not saying totally avoid these people but keep in mind you can't spend lots of time with these people. These people do need some po… |