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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Advertising Your Home Business on a Budget Summary:When you are starting out in a new home business and no one knows who you are, one of the greatest challenges you will face is how to drum up new business.If there were not people in your community or marketplace that you knew who needed your products or services, you probably would not have started your business to begin with. But for the rest of us in the real world, we must come up with creative solutions for meeting our home business … 2. 10 reasons for starting a home business online. Summary: Running yourown business online you can stop the commute, and you can feel goodbecause you are helping to cut pollution too.2 You can work part time building your new home business online untilyou see it taking off. Even if you'reon holiday your online business website can be working online for you bringing in money.8 Your online business can be as far reaching as you want, it canoffer something for your local community. Article:10 reaso… 3. Are You Ready For Business Summary: I started my business with the though that if I would do the blasting that I would have hundreds of subscribers. You can start your own home based business. The typical new home based business owner often works a full-time job outside of the home. Find successful home based businesses and subscribe to their news letters.If you are thinking about starting a business, needed help with a business, need training and want a business ready to … 4. Sitting On The Back Porch Summary: Iwas enjoying my after-lunch coffee along with an unseasonablywarm (but delightful) October afternoon, when it occurred tome that I was indulging myself in one of the true luxuries ofthe work-from-home lifestyle.I began to flash back as to what it was like working the moretraditional 9-to-5 job, and once again I realized how blessedI was to be able to work from home on MY schedule, not someoneelse's!There's no denying it - I'm the toughe… |