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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Imagine Summary: One of the most important objectives (along with selling your product at the retail level) is introducing new people to the business aspects of the program in the hope that they will join your network (or downline) of distributors. What you're looking for here is some sort of parity in expectations between income earned and time and effort invested.By employing this formula and declining to deal with people who don't meet your strict cri… 2. Online Paid Surveys - Do They Really Pay? Summary: Many ask this question.Perhaps you too have asked it when you saw survey ads that promise you nearly the earth for a few minutes of your time. Some survey ads may be too hard to swallow but surveys, in themselves, are not scams. Click here for more survey sites Some webmasters have made a business of providing you a list of survey sites for a fee. These actually are survey databases or lists of surveys which are updated regularly. Click … 3. Just Frickin DO IT!! : A Practical Guide to Making Money on The Internet (1) Summary: This goal could be: 'making a million dollar', 'Making a difference in the world', 'Buying a new house', 'going on a vacation to an exotic place', whatever your heart desires. Do yourself a favor and write an article titled 'The life I Deserve' and let your imagination run wild. You owe it to yourself to live up to your fullest potential. 2- Create a MASSIVE ACTION PLAN: Briefly speaking, an action plan is a set of actions you take to re… 4. Truths and Lies of Internet Marketing Summary:A long time ago you decided that working all the hours God sends every week and being away from your family just has to be wrong. Staying on top of and driving these changes is where your success will come from. Lie: Working your online business is easier than working the 9-5. Truth: Making a true success of your online business is, more often than not, a whole lot harder. You cannot ignore your family if you're working at home - and anyw… |