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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. 5 Ways to Build a Downline Summary: We all know that joining an affiliate program is worth absolutely nothing unless you have a significant sales force under your belt to promote it and build your income... You join a program, you get a replicated website with your affiliate info, they give you ads to promote, and all that good stuff...You're all excited (you're going to get some money!), but what now??? If you're advertising a Home Business Affiliate Program, find Ezines … 2. Getting Ready to Sell Your Property Summary:We all have had the experience of someone important coming to the house and whether the visitor is an in-law, an old friend, or business associate you know the drill: Have the house in 'show' condition.For investors the situation is much the same: First impressions count!!!! If you have a home is for sale or soon to be for sale, in addition to a general cleaning here are some steps you can take to benefit from that all-important first loo… 3. 5 Tips for Journaling Your Home Based Business Plan Summary: If you are using this article on a website or e-book, please make sure that the link in the author bio is live or clickable.Email notice of intent to publish is requested: bcarrphillips@yahoo.comWord Count: 9495 Tips for Journaling Your Home Based Businessby Barbara Carr PhillipsJournaling is an effective way to reach your goal of starting your own home-based business. Whether you want to be a freelance writer, a silk florist, an academi… 4. How To Prioritize And Grow Your Home-Based Business Summary: 'How To Prioritize And Grow Your Home-Based Business' By Ken Leonard, Jr. '2002 KLJ Online Life is all about making choices, and setting priorities. There is also a lot of garbage going around the 'net. Doing your homework and reading recommendations from other successful home-based entrepreneurs can help you to find the info that will help you greatly, not wasting your time and money. It's all about learning from the top dogs … |