"Fire" Your Bad CustomersGet Your Own Home Business on yourown-home-business.org. "Fire" Your Bad Customers topic will increase your understanding on Your Own Home Business. We at yourown-home-business.org only provide news, articles, information in Your Own Home Business. Your Own Home Business at yourown-home-business.org provides the most up to date news and articles. If you have questions please do not hesitate to contact us.
They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
|
Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Selling With Your Own Web Site Summary: Find a Web serverYou need to put your Web site on a computer that is runninga Web server program and is connected to the Internet.There are three choices:a. Along with abroadband or dial-up connection to the Internet, many ISPsalso provide you with a small amount of personal Web space.There are several problems with using this Web space, evenfor a small business Web site. Your Web site shares a server with manyother Web sites. The oldest… 2. How to Profit from Creative Home Businesses Summary: If you're considering starting a creative home business, this is your chance to do what you truly enjoy.One idea for a creative home business is a home sewing business. So arrange to show some of them your work and you'll likely make several sales immediately.Now that you hopefully have your own creative business idea, here are a few things you need to consider:What supplies and/or equipment do I need?Should I hire an accountant?Do I hav… 3. Feng Shui Tips for Your Home Office - Part 2 Summary:Part II: Setting up Your Work SpaceThe furnishings you choose for your home office - especially your desk and chair - can have a powerful influence on your ability to succeed and prosper. Second-hand office furniture requires special consideration, as it often has terrible 'predecessor chi.' Never buy used furniture from a business that went bankrupt, no matter how cheap it is - it will fill your home office with the energy of failure, an… 4. How To Be A Successful Home Business Working Mother Summary: For most of us Internet entrepreneurs the reality of starting our own home business on a full time basis is not a reality.With financial and/or family commitments a priority it is hard work to get a home business off the ground and nurture it into a successful money making venture.Working a job at the same time is a necessity for 99% of us just starting up.Where do you find the available time? How do you reach a balance between your home… |