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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Finding Your Home Business Niche Summary: Satisfy the needs of your target market, and your target market will keep you and your home based business healthy, happy and profitable.Below are some suggestions for home business ideas that might help you decide on a suitable venture in which to invest.Multi-level-marketing (mlm), floral/plant service for offices and hospitals, pooper-scooper service, dog walking service, answering service, vending machine service, gift basket service… 2. Generate Leads, Sales and Traffic For Free Summary: Own the Site andget the names and emails for FREE.'I did a quick survey of people who owned Classified Ad Sites on the net. Today is the day, you can auto-generate leads every day for free ' just like the 'big guys' do.There is a downside to the Free Classified System and that is that you may get a lot of bogus email addresses, but you can request that the submitter verify their address prior to putting an ad on your site.Side Note: I ha… 3. 3.5 Million People And A Possible UK Home Business Opportunity Summary:Business opportunities are not for everyone. Also for 'business opportunity' it's in the 100 million mark.However, through the post you'll get the odd one now and then, but on the Internet there is instant access to over 750 million pages of information relating to home based business.Now you'll either spend a couple of thousand or be sceptical and buy nothing. There are too many home business opportunities on the net, which makes it diff… 4. Starting a Homebased Business Summary:First of all before you can become an entrepreneur, you have to have apassion in having a business of your own and unless you are willing to take risk and lose money, then you cannot consider yourself to be one.Getting into business takes lot of homework. Any business, no matter what it is, means 'lots of hard work.' Getting a business together is a constant learning process.In starting a business, you should ask yourself the following qu… |