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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. How to Get Your Talent Online and Earning Income Summary:Finding fresh ideas for an internet business is a difficult task. Many people make it a full time job going to rummage and estate sales, then selling their goods for a hefty profit.Have a Business PlanFirst of all, make a list of all the goods or services you want to provide. Where else but online can you set up a business for such little cost?Burn the Midnight OilIf you're working now, don't quit your day job just yet. It takes time and … 2. Goals Galore! Summary: You make your goals intoattainable steps and follow those steps to success.You will accomplish more and not be so easilydiscouraged by working your business this way.When you first decide you want to start your ownbusiness, what you should do is write down yourplan for your business and also what you want yourmain goal to be. Writing down andscheduling my daily goals has really helped me getmore work done.You should also write down your … 3. The Secrets of Million Dollar Home Based Business Opportunities... Summary:That's right'there really are million dollar home based business opportunities out there. In Las Vegas, no one is supposed to win, but they did!So let me ask you a question,If a bunch of college kids can make millions against the odds why can't you and I make millions when all the odds are in our favor?Most home based business opportunities offer turnkey solutions that give the average person the most favorable chance possible of creating… 4. Some tips people need to know about internet business Summary:Internet business has the same philosophy like those businesses in the real world. Especially for new marketer, it's so horrible to face huge different advertisements, solicitations, or, spam. Article:Internet profession has the same philosophy like those businesses in the real world. Networking and relationships are the crucial factor for success. For example, zoon as a direct sales person, you need to knock door by door to gain customer… |