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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Small Home Business: Ways To Increase Sales Without Money! Summary:Many home business owners lament they don't have enough cash to pay for online advertising to propel their business forward. Stop looking to make a sale, and start looking for people who have a problem that your product can fix. Call your customers regularly to see if they are getting the results they hoped for from their products. Needless to say it is business suicide if you use your competitor's products!4.Teach your customers to shift… 2. Why are you not making money on the internet? Summary: Well, they're the guysadvertising the programs and they're the guys who own theprograms. So why don't you join real online programs that really workand earns you money for your advertising and work? There is no FREE lunchAnyone who tells you it's easy and different is an absolute liar! - Get rich quick programs don't work. Is your productreally attractive? - THERE IS NO FREE LUNCH IN LIFE!!! Oh, and by the way, in case you're guessing I … 3. Optimizing Your Web Page Results In Search Engines Summary:As you may know, getting your web page noticed is no easy feat and takes significant effort and perseverance to get your web site returned as a high result in the search engines. Also, search engines have more web pages to search from every day, so as competition increases you must also be working to increase your competitiveness.A good idea is for you to search the keyword terms that are most popular in your web page and that have the mo… 4. 5 Essential Tools of the Successful Affiliate Marketer Summary: You can find out more by clicking the link below.http://www.homeworksolutions.biz/pips.htmlEssential Tool #2 ' An Email Auto ResponderNow you will need a means to drive traffic to your website and that's where our 2nd essential tool enters the picture, the email autoresponder. Well, you see what I didn't tell you about PlugInProfit is that you also get your very own 360 day business newsletter which is in turn hooked up to an email autor… |