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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. The Human Side of Ad Tracking: How to Use Emails to Connect With Your Customers and Find Out Why They Really Bought Summary: How?I add a simple email to my autoresponder series immediately after a customer purchases.Here's what mine says:Sample Email Request====================================Hi {firstname},It's Jeff here, from CBmall.I'm doing a bit of market research.Can you tell me how you found out about CBmall? The guarantee means no risk, which is essential as I am on a small pension.'**** What You Can Learn ****OK let's look at this small sample to see … 2. Five Best Ways To Build A Network Summary: Now you have to remember that by generating traffic you are not selling a product but are simply getting people to the product and allowing the website to do the selling therefore you can see the importance of firstly having a website which is full of good information and content along with driving insane traffic to your product.There are various ways in which you can generate traffic and leads: You can create what is called a capture pa… 3. How to Start a Business on the Internet Summary: At least you are going to find the answers here and stop wasting time wondering 'what if.'It is very easy to start a business if you do it on the internet.You have little overhead involved, no rent, not even products to stock (if you sell electronic goods)!What's more, there are literally thousands of people marketing other peoples' products as 'affiliates.' You can literally start a business using other peoples' stock, property, know-ho… 4. One Foot In Each Camp Summary: You have a great idea for a business but you need the income from your job to pay your mortgage and to feed yourself while you get it underway. If you can't afford to give up your paid income while you build your business, then you have no choice but to start your home business as a side project and run it alongside your job. Don't risk your job for your business if you can't afford to lose that income. Although you may not be particular… |