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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. What DO You Need to Build a Successful Internet-Based Home Business? Summary:What DO you need to build a successful Internet-based Home Business? Accomplishing this delicate balance generally requires multiple streams of income.So, then, let's review what you need to build a successful Internet Business:- a great, professional-looking, fast-loading, well-written website- a lead-capture system- an autoresponder to tie into the lead-capture system- something you can give away free (preferably something very valuable… 2. Why does my business need a website? Summary: A website is a great addition to all your marketing materials, from business cards to television commercials.A website can be a very inexpensive form of advertising. With a website, you can make small or large changes very quickly.Although website hosting can be had for free, such sites tend to look unprofessional, as the hosting company places banners or other advertising on your site. Article:It close seems to be a must now - the doing… 3. "P" Your Way To Online Business Success With Great Profits Summary: Basic Accounting 101 states that Income(-)Expenses=Profit!I don't want to get into what makes up expenses except to say that you will have fixed and variable expenses when you operate any business.The nice thing about operating a home business is thatyou are able to eliminate most all of your expenses compared to a traditional business.That right there is the single biggest reason you canbe in a profit mode almost from day 1. We get up e… 4. Your Window Washing Business Needs A Golden Image In Order To Reach Maximum Success! Summary:In the window washing business, it takes a lot more than knowing how to wash a window in order to be successful. 'a shoddy image' can best be summed up by a story I write within my manual 'How to Start Your Own Residential Window Washing Business'.It's about this window washer I saw 'out and about' one day. Big difference.If you approach your window washing business this way, you'll be able to literally bury the competition and create a n… |