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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. How To Stay Focused On Your Home Business Goals Summary:When you are the owner of a home business, you will findhundreds of distractions that vie for your time, energy andfocus.Common distractions include: children, family, friends,neighbors, pets, phone calls, mail, household chores, videogames, television, neighborhood children, visitors, and so manymore.As an owner of a home based business, you must always rememberyour purpose in bringing your profession home. Leave playtime andrecreation f… 2. How to Start a Low Cost Home Based Business Summary: Low Cost Start Up Businesses ideas are literally lying around, just waiting for you to snatch them up. So the sooner you get going, the better.One idea out of the many for low cost home based businesses that you should know about is right here at your computer. Creating a personal errand service is a great choice for a low cost home based business because it offers so many people what they really want more of'time.You also might want to … 3. Think Outside the Box - 9 More Ways to Make Money Online Summary:Are you making money hand over fist with your website? The first week that I had Google ads on my website I made $.18 and the next week I made $6.45! Sell Ad SpaceYou could sell ad space if you have a site that has high traffic.6. Offer your assistance to the people that want to plan their own wedding, but need a little bit of help.Remember, you wont get rich with just one of these programs, but you just may make a tidy little sum every m… 4. Your Home Business...Choose It Carefully And Then Really Work It! Summary:I've had many active and enthusiastic business team members that were their own worst enemies because they exhibited the classic 'flea on a griddle' behavior pattern and jumped around chasing one business opportunity today, and then another one tomorrow without ever putting in enough sustained and focused effort to reasonably give themselves a chance to succeed at any of them. Article:I've had many supple and enthusiastic responsibility t… |