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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. How To Have An Online Party Summary: There is no need to have product on hand, you can send your website address out and people can look at your 'online brochure' and ask questions from there. Now for the basics: Preparations - *Find a Hostess *Set a date *Choose a chat room to use, or make your own *Plan any games or specials you want to offer *Send out invitations Actual Party - *Thank people for attending *Introduce yourself and your business *List your specials *Discu… 2. How to become a Virtual Assistant while catering to Small Business Summary:How to become a Virtual Assistant (Secretary) on the internet while catering to Small Business by Anna Mattingly The more we do our own clerical work independently forour small business, the more we see how great the needis for virtual assistants who can cater to the smallbusiness community on the web. Although it will take a bit of ingenuityand hard work to get started it's no longer impossiblefor women to stay home and perform the same … 3. Finding Your Home Business Niche Summary: Satisfy the needs of your target market, and yourtarget market will keep you and your home based businesshealthy, happy and profitable.Below are some suggestions for home business ideas that mighthelp you decide on a suitable venture in which to invest.Multi-level-marketing (mlm), floral/plant service for officesand hospitals, pooper-scooper service, dog walking service,answering service, vending machine service, gift basket service,home… 4. Naming Your Freelance Home Business Summary: They will need to check your name against previously filed names to make sure the business name you chose isn't already taken by another business.Just imagine working for months or years with an unregistered business name and then getting a notice in the mail to stop using someone else's business name. So, register your business - it is worth it!Before you fill out the paperwork to register your business name, pick 3 names, so you don't … |