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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Home Based Business Article -Why Most People Have Business Success Backwards. Summary: Why most people have business success backwards, and therefore most people aren't successful.Success and wealth are crazy things. Thus the more value that a person can produce (cars, TV's, computers, even information and time) the more valuable you become.Think of it this way, if you were the only person who could do a very valuable task that many people wanted how wealthy would you be? We already said we must give away our value to othe… 2. 5 Tips for better management of home business Summary:Copyright ' 2004 Arun Pal SinghHome business on the net offers an opportunity to earn a lot of money. Inculcating a professional approach and attitude would take you to the success at a real pace.1.Be your real boss: Being your own boss is very lucrative but the responsibility of making it success is also with you. When you are in business, business is the top priority. Success will come.3.Organize your business: Set your goals. One gets … 3. Basics of Starting a Home Based Business Summary:The are many advantages to starting your own home based business. If you are going to name your business something other than your own legal name then you wil need to file a fictitious busines name statement with the local Recorders Office in your county. Set Aside an place in your home where you will work on your business. If you want to be successful you must treat your business like a business. Article:The are many advantages to starti… 4. The Road to 25-hour Days - Part One Summary:Do you wish you had more time to do things you love, to be with your children, your life partner' and maybe with yourself, too? We cannot incorporate them to the bowl after the other (smaller) elements ' our non-priorities.Many of us would like to find a way to squeeze into our days everything we want to do (trying to push the big rocks in a sand-filled schedule). Our priorities change, our needs change ' sometimes abruptly ' and we don't… |