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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Rites of Passage Summary: During the course of that afternoon and in the weeks that follow, you come across sites that promise to give you $30,000 in 30 days if you invest just $30 (you learn about matrix/pyramid schemes the hard way), then you learn about affiliate programs and how you can make money by referring people to someone else's site (but only if they buy) which is great because you have no product and no idea about how to create one.You hear a lot abou… 2. Make Friends with Your Phone Summary: You made the call - now make the most of the opportunity by offering to:1) Save them money by mentioning a special offer or suggesting they hold a show/party and earn free products and discounts.2) Earn additional income by helping them start a home-based business with your company. 1)Gather your customer records so you have what you need at your fingertips.2)Select key dates on which you?d like to hold shows and schedule opportunity int… 3. Ready to Do Marketing Full Time? 10 Important Points to Consider Summary: Start practicing your organized work at home today - little by little, you'll get used to organizing your work the best way.As Jim Rohn says, 'Never begin the day until it's finished on paper.' - Always make a plan for your next day - even a small task, but try to get it done.5. Work smart, not hard.When your plan for the day is ready, look over it and ask yourself: 'How can I accomplish these tasks quicker?'You'll start to see then - yo… 4. But What Do I Sell? Summary: Ezine readers are much more savvy and discerning and, as a result, ezine advertisers are much more selective and will look for ezines that run few ads and which place them strategically amongst the content, or 'meat' of the ezine itself rather than being stuck in a great glob that nobody reads at the end.Think also about sending solo mailings to your list as another source of revenue. In fact, in many instances you'll make more money fro… |