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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. How Credit and Faith Lead to Success. Summary:Have you ever really thought about how much credit and faith are factors, which lead to success?The word 'credit' means faith. You do not leave an order at the grocer's without having faith that the grocer will deliver the goods.Credit is faith. and this in turn depends on your faith in yourself.As lack of credit is due to the lack of true faith, so lack of financial backing is due to lack of a concrete plan. To this manufacturer he outli… 2. Starting A Home Business: Are You Lost? Summary:There are so many ways to run a home business and so manypeople telling which way is the right way, sometimes youjust get lost. Sometimes this might be25 people, and sometimes it might be several hundred.These are good people to talk with. Ifthat's not where you are right now, then right now is notthe right time.But there are plenty of conferences continually happening,so you'll always have the chance when you're ready.----------Suggestio… 3. Getting Started in Home Business Summary: There are many ways of getting started in your own home business that you should investigate.Some other ways of getting started in your own home business include on-line businesses such as a typing service, ghost writing for others, creating ad copy, dating services, credit counselling service, producing how-to DVD's or videos on various topics, preparing resumes, etc. Your chances of success will be greater if you know what to expect be… 4. Do You Really Want to Start a Cleaning Business? Summary: This type of business is not hard to start and you can usually begin with your family and friends as your first customers. For those of you that have already started this way, there are several ways to take the business you now have and generate even more income. To start any successful business, you need to be able to see yourself in the job and visualize exactly the kind of life you will build with it. If you're comfortable with your v… |