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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. 10 Creative Ways to Sell and Market Resale Rights Products Offline Summary: Are you having a tough time selling that ebook or resale rights product online? It's time to do something about those lackluster ebook sales.It's time to think outside the box with ten of the best methods for selling any ebook, software or resale rights product offline.1. This works great if you are selling digital products targeted to specific niches such as losing weight ebooks or how to make crafts ebooks.4. Sell your resale rights eb… 2. Money Problems? Consider A Viable Home Business Summary:Many people find themselves in what might be called the 'Time and Money Catch 22.' Trapped in a dead-end job with no hope for advancement, they live from paycheck to paycheck making barely enough money to meet expenses. So the solution is to look for a business that one can manage part-time until such time as there's enough money coming in to equal or exceed the income from the present job - or at the very least, enough money to pay the … 3. The "Big3" Points to selling on the Web (part 2) Summary: Ok in my last article I spoke about the 'Big 3' points to selling on the webPoint 1 develop a great productPoint 2 write a Website that SELLS with deadly effectivenessPoint 3 attract targeted customers (i.e., traffic) to the site.We will cover point #1 'develop a great product' and how it relates to point #2, since I only touched on this briefly in my last article.Before you can successfully market products on the web, you first need to … 4. When Do I Start Getting Money and Where Does It Come From? Summary: The simplest - join an affiliate program (hell, join LOTS of affiliate programs) and spend your time and money advertising and promoting it to drive traffic to the you-beaut self-replicating website every other affiliate gets. Create a content-based website, get traffic to it and use it to promote your affiliate programs. The trick here is to sign up for affiliate programs related to the subject matter you choose for your website. The id… |