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From Ebay Zero to Power-Selling Hero: Using Feedback Effectively When I talk about feedback to new Ebay sellers, I usually compare it to having one note posted on the door of a brick-and-mortar business for every transaction. In the example I used above, giving negative feedback to a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business? . Article: From Ebay Zero to Power-Selling Hero: Using Feedback Effectively When I talk practically feedback to new Ebay sellers, I usually compare it to having one note posted on the door of a brick-and-mortar effort for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn’t take liberties to read all of these positive notes. Instead, you’d look to see if there were any negatives. If you were planning to eat at a restaurant and you found a gob of notes in big, red marker that said the food was moldy; the waiter dumped hot beverage on me on purpose; and the manager raised me out of the store with a gun, you probably wouldn’t go there--or at least you’d think twice helter-skelter it. And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the local jeweler’s door that said I mercenary an engagement ring. The diamonds were fake. And the owner refused to give me a refund, you would drive out of town to another jeweler. Feedback is a powerful tool that will ensure either your success or failure selling on Ebay. This is why it is so important to use feedback carefully. You should do everything possible to see that each of the following happens: 1) every user gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback, b) mutually-withdrawn feedback, or c) neutral feedback. A lot of Ebay sellers have a written feedback policy that requires the consumer to post feedback if they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forces people who wouldn't otherwise give feedback to do so. I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is frequently positive and descriptive. If I have something bad to say, I try to work it out with the agent first, rather than posting negative feedback. In the example I used above, giving negative feedback to a user would be the equivalent of a store owner driving out to the buyer’s house and posting a big, nasty letter on the person’s door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn’t you at least exercise your right to leave a response on the door of that someone’s business? . . .again, this is why it is so important to avoid these exchanges altogether. In general, it is pretty easy to blink negative feedback as an Ebay seller. If you create a lucent store policy and congeal to it, give refunds when they are warranted, and familiarize with your customers whenever there is a problem, you shouldn’t ever have to worry prevalent negative feedback.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. How to Earn "Residual Income The Lazy Way!" Summary:How to Stay Focused on Your Home Business GoalsCopyright ' Justin Deanda, 'People Helping People'http://www.pluginprofitsite.com/main-3258When you are the owner of a home business, you will findhundreds of distractions that vie for your time, energy andfocus.Common distractions include: children, family, friends,neighbors, pets, phone calls, mail, household chores, videogames, television, neighborhood children, visitors, and so manymore.A… 2. Are You Building on Sand or Rock? Summary: 3, 5, 10, more?It doesn't matter how many times you fail, as long as youget back up and keep on trying until you succeed!This is where having 'Faith in your upline' becomesimportant.First, it is crucial you find a mentor who:- Is successful.- Is willing to share their secrets to success with you.- Believes in your ability to achieve the success you desire.And, above all, your mentor must be HONEST and TRUSTWORTHYsince you will be putting… 3. Unique Niche Markets Summary:A niche is something that sets your business apartfrom your competitors. Your niche could be that your product achievesresults faster. Your niche could be that your product tastes,smells sounds, looks, or feels better. Your niche could be that your product was madeby hand. Your niche could be that you stand behind allyour products. Article:A niche is something that sets your commitment apartfrom your competitors. To compete with otherbusi… 4. THE MOST OVERLOOKED WAY TO LEGALLY DECREASE TAXES IN 2005 Summary: Then with a sigh, she said, 'I don't understand how taxes work.'I explained that if she started a part-time home based business, not only could she get benefits of tax write-offs, but any loss she may incur in the first years of business would be deducted from her husband's income. That's a true residual income, and I am building a retirement income.''Hmm, but how will that help my taxes?' She cautiously questioned.'Okay, if you become a… |