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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Before the Business Plan Summary:Purveyors of conventional wisdom would have you believe that the very first thing you ought to do when setting up a new business is to create a business plan.It doesn't matter whether you are selling odds and ends on eBay from your living room or something larger and more complex,Business plans are excellent and necessary. And many, owned by creative types, exist to sell a product or service that doesn't follow well-worn prototypes.It is … 2. Keeping Your Email Box Organized and Ready for Business Summary:Learning how to get the most organization from your email software is very likely the most important skill you can learn to conduct a successful online home business. By allowing you to create folders within your email software, you can file specific emails into folders dedicated to the topic of the email. Click File - Folders - New --- alternatively, you may also right click an item in the Folder window --- and then type in the name of y… 3. Portrait Photography; The Ideal Home Business Summary: One of the things that my mentor taught me was the Three Classic Elements to produce 'salable portraits.' 'Salable' is an industry term every photographer quickly becomes familiar with to distinguish between the everyday reality of making money versus creating those 'artistic competition' or 'award winning prints' which don't earn the money. I've been in the business for over 17 years now and I'm still amazed that: People don't buy the… 4. Too Many Chiefs Summary:Too Many Chiefsby Dan ReinholdWhen you start working at home, you hold the sincere belief that you're working for yourself, your own boss, etc., etc. And on, and on, and...BUT...when you work at home, you can control your bosses (somewhat) by letting them all know the schedule YOU need and insisting they abide by it. Article:Too Many Chiefsby Dan ReinholdWhen you start working at home, you hold the sincere assent that you're working for y… |