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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. 3 Strategies For Increasing Profits Summary:It's a simple yet common question, 'How can I make my business more successful?' Success can mean a lot of different things to a lot of different people but when it comes down to it, the success of your business should only be measured by one thing - profit. 1) Increase the dollar size of each order 2) Increase the number of times people buy from you 3) Increase the number of people who buy from you Most likely, your business is alre… 2. One Foot In Each Camp Summary: You have a great idea for a business but you need the income from your job to pay your mortgage and to feed yourself while you get it underway. If you can't afford to give up your paid income while you build your business, then you have no choice but to start your home business as a side project and run it alongside your job. Don't risk your job for your business if you can't afford to lose that income. Although you may not be particular… 3. Eggs, Baskets and Multiple Streams of Income Summary: Who says your only choices are to work full-time in paid employment, work full-time in your own business, or work full-time in paid employment and part-time in your own business?Maybe the solution is to do EVERYTHING part-time.Let's say you work full-time in paid employment and you run an online business in your spare (part-)time. And if you decide to do away with your business because you figure if you devote your time and energy into w… 4. A way to make money online Summary: First, a little bit more about affiliate programs.An affiliate program can be run by an individual business or it can be run by an affiliate or ad network, which are companies that runs affiliate programs for many different businesses. They offer cost per action programs in the form of pay per sale and pay per lead affiliate programs that pay you when someone clicks on your affiliate link and makes a purchase (pay per sale) or fills out … |