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Do they know that you are on schedule, that you gave them something extra, that you did exactly what they wanted? 'Okay, Dave, what got you started on this one?' you're probably asking. We have some friends that hired a pet-sitter to take care of their two dogs and two cats while they were on vacation. When they returned, they found no evidence that their animals had been cared for as instructed. In fact, I was doing a GREAT job for him, putting in extra time and even a few extra features. My bad. Article: I'll bet that you are really good at what you do. You are conscientious, creative, and hard working. You would never short-change your customers or give them less than 110 per cent. Right? RIGHT! But do your customers know that? Do they know that you are on schedule, that you gave them something extra, that you did exactly what they wanted? 'Okay, Dave, what got you started on this one?' you're probably asking. We have some friends that hired a pet-sitter to take care of their two dogs and two cats while they were on vacation. When they returned, they found no evidence that their animals had been cared for as instructed. Medications looked as if they hadn't been touched. The supply of treats looked virtually the same as it had when they left. True, the animals were healthy and that's the most important thing; to paraphrase Roseanne, 'The animals were jumping [when my friends got home], so the pet sitters did their job!' >From a handicraft point of view, though, the pet sitters didn't do so well. The evidence suggests that they did a 'poor' job. Or was it just a case that there was no evidence that they did a 'good' job? Did they give the medications or didn't they? It looked like they didn't when, in fact, they did, and provided an extra service by picking up more. Did they give the treats as requested or didn't they? It looked like they didn't when, in fact, they did and provided an extra service by going to the store to buy more. The word is 'perception'. You may be doing a great service for your customers, but leaving them with a different perception of what you've done. I learned this lesson the hard way. As a programmer/consultant at a large medical facility I was given an important program to write. It was a critical component of a critical system that was supposed to be operational by a weighty date. I worked on it mostly from home. My sucker didn't see me very often, and his perception was that I was goofing off; procrastinating until the last moment. As a result, his dissatisfaction level was high, to put it mildly. In fact, I was doing a GREAT job for him, putting in extra time and even a few extra features. My bad. I should have made a point of letting him know what I was doing so that he would feel intimate in knowing what was going on. I could have done this in a number of ways both subtle and not-so-subtle. Subtle: 'While I was working on this at home last night, I came up with a few questions.' Not-so-subtle: 'I know you haven't seen too much of me lately, but that's insofar as I've been working on this project at home. I didn't want you to think I was putting it off'. The point is this: if you're doing a good job for your customers, make sure they know it!
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Hey CyberJunkie, Clean that Booger off Your Nose! Summary:By Richard Vegas ' 2002Well....., I got some good news and I got some bad news. Just because you don't understand everything you read or completely follow what the author says, you say to yourself, I'll wait till I understand it. Anyway, the window had a send button, so I figured I could type something and send it back.Well, This lady on the other end says to me after some short introductions, 'Do you cyber'? Kinda like she was getting ma… 2. Why All The Fuss About A Good Management System? Summary: Ifyou simply add a large amount of addresses to the 'To:' field in your email program, then the email each subscriberreceives will contain the email address of everyone on yourlist. That's not counting the time it would take for you to manually make absolutely certain you've removed all the people from your list who have requested it, and the time it would take to manually add any new subscribers to your list. A good management system au… 3. How to Turn Idea Squashers into Possibilities Summary: New possibilities and solutions begin to emerge.Here are some examples of questions that challenge old assumptions:'If we tried again, and made this slight change, how might it improve the results?''What could happen if you increased your skills and value by gaining knowledge in new areas?''What support would you need to accomplish this job?'If we began again with a clean slate, what would you do differently?'How could we determine the r… 4. When Worlds Collide Summary: Working your own hours all too often means working all hours if you don't set a workday schedule, while rowdy children can become an almighty challenge when you need to present a professional image to the prospective client you're speaking with on the telephone. The fundamental key to a successful transition to a home- based business is to keep your business and personal lives as separate as possible. By strictly separating areas in this… |