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They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. He has asked her to do another project: she told him 'no'. Some customers need to be 'fired'. In my software business the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). Article: Here's a concept to consider: some customers just aren't worth the trouble. We work so hard to get customers, and then work so hard to keep them, it's hard to grasp the idea that we are outshine of WITHOUT some of them! Let's face it; some people just don't 'get it'. They won't be nice or reasonable, they need too much 'hand-holding', or they haggle over everything. Lose 'em! Tell them politely that they will be desirable off getting your product or service elsewhere. A local auto repair shop diagnosed a pickle problem and did approximately $300 worth of repairs. round 2 weeks later the footing failed when I was 80 miles from home, and I had to take it to a local Nissan dealer. They told me that the problem was one of the parts that had just been replaced. When I took the paperwork and bad part into the local repair shop, he looked it over and took the position that he had no way of knowing whether the part in question was really bad or whether the part they gave me was, in fact, the part they had put in. I told him that I understood that but I didn't think that the dealer would have tried a salient lie and, the dealer's factory part cost less than theirs. He mulled it over and decided to give me $150 credit in that it certainly looked like something wasn't kosher and, besides, I was in being reasonable and they didn't want to lose me as a customer. Just the previous week they had had a 'screamer'; someone who had a problem and came in there yelling and screaming relating to it. 'I don't need that', he said. 'I told them to take their business elsewhere.' Sometimes you've got to 'fire' your customers! I know a graphic designer in New York who had a vassal that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee inasmuch as of what he claimed were 'delays' made by my friend that were totally fabricated. He has asked her to do different thing project: she told him 'no'. Some customers need to be 'fired'. In my software organization the customers typically installed the product on their corporate computer (not a PC, but a large 'mainframe'). The software arrived on a tape and the process took here and there 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening the box that the tape came in. The latter customers were usually the ones that needed to be 'fired'. It's important to define what you consider to be a 'good' customer or a 'bad' customer. When someone crosses the line, you have to decide whether that particular person is 'worth the trouble'. Only you can make the call, but you may be surprised to realize that they aren't. If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if the match isn't right you both will be realign off if you sever the business relationship. It only hurts for a second. Then, a wave of relief will flood over you and you'll know you did the right thing.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. From NO money and NO ideas to Success Summary: He proceeds to tell you ' 'Our company policy is that if you can't work when, where and how we tell you to work then we don't need you -- So you're fired and good luck'!Now that really gets you in the right frame of mind to be going into surgery, doesn't it? Everything with your surgery has gone great but now you start worrying about all the bills and finding another job, etc.All the worry starts hampering your recovery and the Doctor te… 2. Balance Your Home Business and Your Family Life? Summary:I've read so many articles lately about balancing your life - family, business, spiritual, health and wellness - all of it. For me - the people that matter most in my life, come first in my life - without question!With that said, I still believe you should have a general guideline for your working hours. If you want to spend time with your children during the day, get some exercise, work, attend to daily chores, it's imperative you have a… 3. What Makes Up The Best Online Home Based Business Summary: But home based also means that you may go outside of your home for various parts of your day to day business. The internet has really made it possible for anyone to operate a business from the comfort of their own home. YOu will need to invest a little to get started for web site hosting, an email automatic responder, but you can generally start and operate the best online home based business for less than $100 as month. 2. With all of t… 4. Making a Living in South Africa Summary: There are quite a few credible options, which the internet entrepreneur can exercise, to build a totally legitimate online concern.' Internet entrepreneurs work the hours they choose and therefore an internet business can even be run in one's spare time.' It can be managed from home, the office or anywhere in the world for that matter.The importance of this is huge as it means that the business can be fully 'transportable' and in most ca… |